GENERAL INFORMATION
Registration Information
Where can I sign up for Summer Camp Shipping?
Online registration opens on February 1st, 2023.
Parents can also call our company line (866) SMMRCMP ((866) 766-7267) to complete registration.
What is my mailing address?
Your mailing address is the best address to receive mail from Summer Camp Shipping before the summer season. This will be the address your tags are sent to.
What should I put as my delivery or pickup address?
Your pickup address is the address the bags will be picked up from.
Your delivery address is the address the bags will be delivered to.
Your mailing address, pickup address, and return address can be different.
Can we have the bags delivered or picked up at someone else’s home such as a neighbor or a nearby friend?
We can pick up and deliver luggage at any address you choose, provided it is within the states we serve.
If you have already registered and need to change the address, submit a customer service request on our portal before the deadline.
Reservation Changes
For the fastest service, we recommend using our user dashboard.
Changes to registration include:
Adding or canceling a service.
Changes to the amount of luggage your camper is bringing.
Sports equipment, drawer add-ons or any other additions to the reservation.
Reservation changes also include modifications to addresses.
Deadline: Changes can be made to your registration until a week before your pick-up or return day. After this time, no exceptions can be made to guarantee seamless service.
Service Instructions
Please include the development name, any service instructions, the cross streets, gate and doorman information on the registration form. This ensures quality service from our drivers.
Please note that if you do have a doorman or gate, you must alert them to allow our drivers entry for your pickup and delivery ahead of time.
If our drivers are denied entry there may be service delays that Summer Camp Shipping is not responsible for.
Luggage Valuation Coverage
We encourage families to purchase our Valuation Coverage when shipping delicate or expensive items.
The Summer Camp Shipping Valuation Coverage can be purchased for $50 per registration and is limited to a maximum claim of $1,500 per duffel.
Please note that damages resulting from failure to follow Summer Camp Shipping policies and instructions regarding packing luggage is not covered by Valuation Coverage.
HOW TO CONTACT Summer Camp Shipping
How to Contact Summer Camp Shipping
For the fastest and easiest service, we recommend that you contact Summer Camp Shipping through the user dashboard.
You may call our company line: (866) SMMRCMP ((866) 766-7267). However wait times do vary.
User dashboard
We monitor messages from the user dashboard frequently, and it is the fastest and easiest way to reach a customer service representative at Summer Camp Shipping.
When will the user dashboard be live?
The service portal will be live as of February 1st, 2023.
How can I access the user dashboard?
Once you complete your online registration you will receive a confirmation email within a 24-hour period. This Email will contain a link to the user dashboard. You can change the password in your profile settings.
HOW TO PACK MY CHILDS LUGGAGE
How to Pack my childs luggage
Start by making sure all previous Summer Camp Shipping luggage tags are removed from the bag
Make sure there is no sports equipment or plastic drawers in duffels.
Weigh all duffels to ensure it is within our overweight policy. If you have indicated in your registration that your camper will have overweight items please ensure that the luggage is within the selected weight category.
Toiletries or any other liquid should be safely sealed to avoid leaking.
Please do not mix other campers belongings in luggage that is not registered in that childs name.
Should we put a lock on our child’s luggage?
That is up to your discretion. However, our service does not require that the bags are locked.
OVERWEIGHT LUGGAGE
Overweight fee specifications
For luggage that weighs over 65 lbs. and is paid for in advance prior to Summer Camp Shipping’s arrival at the home, the one-time, early-bird surcharge of $50 applies.
Luggage is weighed and recorded at the time of pickup, by Summer Camp Shipping’s staff, will be invoiced the regular surcharge of $100.
How do I correctly weigh my luggage to avoid overweight fees?
Summer Camp Shipping recommends that parents use a luggage scale to correctly measure weight.
If parents decide to use a bathroom scale, we recommend you account for a 5 lbs to 10 lbs difference, as this method is not always accurate.
What happens if I don't declare an overweight bag?
Luggage is weighed and recorded at the time of pickup, by Summer Camp Shipping’s staff, will be invoiced the regular surcharge of $100. (Staff will take pictures of the luggage at the time of weighing.)
The overweight fee is charged per camper. Families with more than one child with overweight luggage will incur multiple overweight charges.
If a camper has an overweight item we cannot divide the weight between other luggage.
How does Summer Camp Shipping know the weight of our bags?
Bags are weighed by drivers upon pickup. Parents will receive photos of the overweight luggage upon request.
Please note that the overweight fee is non-refundable.
Please be aware that competitors charge between $600-$1000 per duffel for overweight luggage. Our overweight fee is a one-time cost per camper that is designed to be as affordable as possible.
Why is there a fee for overweight luggage?
Overweight luggage takes longer for our staff to handle at the pickup or delivery.
Overweight luggage requires additional staff to process, both in our warehouse and at camp.
In addition, our trucks have weight restrictions, and the overweight luggage negatively impacts the capacity of our trucks.
LUGGAGE TAGS
What are the tags for and where should we attach them?
Luggage tags are our method for identifying a camper's bags. We ask that parents go to their user dashboard, print each tag, add it to the lanyard and attach luggage tags to either the top or side handle of the camper's luggage.
PICKUP AND DELIVERY INFORMATION
Pickup Information
How will we know that the luggage was actually picked up?
You will be notified either by email or text, and your dashboard will be updated.
How do we set the pickup date? Can we change the date?
Pickup dates are automatically generated based on your camp and your pickup address.
Unfortunately, changes are not possible since our service trucks are only in certain areas at a specific time.
What should we do if no one will be home on the day of pick up?
Bags can be left alone at a predetermined location specified in your registration profile. There is no need for anyone to be home for pick up or delivery.
What time can we expect our camper’s baggage to be picked up?
Our Pickup window is between 7am-7pm.
However, for NYC Customers with a 24-hour doorman, pickup is between 12am-5am.
Delivery Information
How will we know that the luggage was actually delivered?
You will be notified either by email or text, and your dashboard will be updated.
What happens if my luggage pieces get separated during the delivery process?
More times than not, bags are just on different trucks within the same area.
In the event that your luggage is not delivered by the end of your return window, please submit a ticket in your dashboard and we will investigate the issue.
What time can we expect our camper's baggage to be delivered?
Our delivery window is between 7am-7pm.
However, if you are located in NYC with a 24-hour doorman the window is typically between 12am-5am.
New York City Customers with 24-doorman
For our New York Customers, if you are located in a 24-hour doorman building, your pickup and delivery window will typically be between 12am-5am on your listed pickup/return date.
You are responsible for advising your doorman that service will be taking place during this time frame. Service delays may occur if this is not communicated to them.
Please bring your luggage down to your doorman by 10 pm, the night before your date of pick up.
Ex: If your date of pickup is June 12th, bring the luggage down to your doorman for 10pm on June 11th.
NON-DUFFEL LUGGAGE
Can we send sports equipment?
Yes. Sports equipment such as golf clubs, hockey/lacrosse sticks, bicycles, etc, can be shipped with Summer Camp Shipping.
However, there might be an additional fee depending on the camp. Please refer to your camps PDF on the Summer Camp Shipping website for specific pricing.
How should I package sports equipment?
Any non-duffle add-on must be packaged in its own box.
Failure to package your equipment correctly might result in damages that will not be covered by Summer Camp Shipping.
Summer Camp Shipping does not provide boxes for add ons upon pickup
Can we send plastic drawers?
Yes! You are able to send plastic drawers for an additional fee.
Drawers must be packaged in its own box to ensure it makes it to camp safely.
Failure to package your drawers correctly might result in damages that are not covered by Summer Camp Shipping.
Summer Camp Shipping does not provide boxes for add ons upon pickup
PRICING
Early Bird Pricing
Every camp offers early bird pricing. Deadlines do differ, so it is the responsibility of the parent to monitor when the deadline is for your specific camp.
This information can be found on your camps PDF on the Summer Camp Shipping website
After early bird pricing, standard baggage service increases by $40.
How is pricing calculated?
Pricing is determined by the service you select (round trip or one-way) and your state.
Please note that pricing differs based on the camp and the state. No changes to pricing can be made.
Please refer to your camps PDF on the Summer Camp Shipping website pricing.
DAMAGES
How to file a damage claim
All damages claims are handled through email. To file a damage claim, email info@summercampshipping.com and include your child's name, camp name, address, and photos of damages.
Please note that Summer Camp Shipping does not cover any damage to the zipper or seam of a duffle resulting from overpacking.
What if I have Damages and I do not have Valuation Coverage ?
Should damages occur that are found to be the fault of Summer Camp Shipping, they will be covered even if you do not have Valuation Coverage.
Please email us the claim, and a staff member will complete an assessment.
Important 2023 *Dates
*estimated dates only
February 1st
Online registration opens. Phones will be monitored on a part time basis during winter season.
May 21st
The full summer and first session pickup dates are sent out via email.
May 26
Online registration closes. Registration must be conducted over the phone at (866) SMMRCMP ((866) 766-7267).
May 29th
Changes to registration involving the pickup address for first and full summer will result in a 35$ fee.
June 3rd-10th
We start luggage pickups (for some areas) for first and full summer campers.
Florida and California picks start June 3rd
North Eastern States will start the 10th
All clients who require this service should be signed up at this point.
June 23rd
The second session pickup dates are e-mailed out.
June 28th
Second session campers should have received their luggage tags.
July 1st
First session campers will receive the date of delivery via email.
July 3rd
Changes to registration involving the pickup address for second session campers or first session deliveries will result in a 35$ fee.
July 8th
We start luggage pickups for second session campers. As well as collect luggage of first session campers to return home.
All clients who require this service should be signed up at this point.
July 18th
Second and full summer campers will receive their date of delivery via email
August 2nd
Changes to registration involving the return address for second and full summer campers will result in a 35$ fee.
August 5th
We start traveling to collect the luggage of second and full summer campers to return home
All clients who require this service should be signed up at this point.
Please note:
Registration deadlines do vary based on zip code and camp. It is the responsibility of the parent to look at your camps PDF on the Summer Camp Shipping website to verify deadlines.
Registration cannot be completed within a 7-Day period of your address's pickup date. The same goes for return. Changes to your registration follow the same 7-Day window.